Last Updated: 09/03/2026
This Privacy Policy explains how Robin FMS collects, uses, and protects personal data when you use the Robin FMS platform.
Robin FMS is operated by:
Robin FMS provides funeral management software used by funeral directors to manage funeral services, client communications, and administrative tasks.
Robin FMS acts primarily as a data processor on behalf of funeral directors who use the platform.
Information relating to deceased individuals may be stored as part of funeral management records. While UK GDPR does not apply to data solely about deceased persons, data relating to living individuals remains protected.
Robin FMS processes personal data in order to:
Robin FMS does not sell personal data.
Processing occurs under:
Funeral directors are responsible for ensuring they have the appropriate legal basis for processing client data.
Robin FMS is hosted using Amazon Web Services (AWS). Data may be stored on secure servers within the UK or European Economic Area.
Personal data may be shared with trusted service providers where necessary to operate the platform such as hosting providers and monitoring services. Robin FMS does not sell or rent personal data.
Customer data is retained while the account remains active. If an account is terminated, data will remain available for 30 days before permanent deletion.
Robin FMS implements reasonable technical and organisational measures to protect personal data.
Individuals may have rights under UK GDPR including access, correction, erasure, restriction, objection, and data portability. Requests regarding funeral records should normally be directed to the relevant funeral director acting as the data controller.