Last Updated: 09/03/2026
These Terms and Conditions govern access to and use of Robin FMS, a funeral management software platform. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.
Service: The Robin FMS funeral management software platform and related services provided through it.
Robin FMS: The funeral management system provided under these Terms.
Operator: Robin FMS is operated by:
Customer: A funeral business, organisation, or individual that registers an account to use the Service.
User: An employee, contractor, or authorised individual who accesses the Service under a Customer account.
Client Portal User: A member of the public invited by a funeral director to access funeral information through the Robin FMS client portal.
Customer Data: Any information uploaded or stored within the Service by a Customer or its Users.
Robin FMS provides funeral management software including but not limited to:
Robin FMS is a software tool designed to assist funeral directors in managing their operations. Robin FMS does not provide legal, regulatory, or professional funeral advice. Customers remain responsible for ensuring compliance with all applicable laws and regulations.
Customers may create accounts to access the Service.
If you create an account on behalf of a business or organisation, you confirm that you have authority to bind that organisation to these Terms.
Customers may invite authorised Users such as employees or contractors.
Customers are responsible for maintaining login credentials, managing access permissions, and ensuring all Users comply with these Terms.
Customers may invite members of the public to access the Client Portal through a secure invitation link.
Client Portal Users access the system solely through invitation and act under the authority of the funeral director that invited them.
Robin FMS is not responsible for the information shared with Client Portal Users by funeral directors.
The Service may only be used by individuals aged 18 years or older.
Robin FMS operates on a pay-as-you-go billing model.
Charges apply per funeral managed through the system. Invoices are issued monthly and payment is due immediately upon invoice.
Failure to pay may result in suspension or termination of access. Fees paid are non-refundable except where required by law.
Robin FMS provides five (5) free funerals per account per calendar month. Charges apply for additional funerals according to pricing listed on the website.
Customers retain ownership of all Customer Data entered into the Service. Robin FMS does not claim ownership of Customer Data.
Customers may request a data export in CSV format.
Customers are responsible for the legality, accuracy, and lawful processing of all data uploaded. Robin FMS does not verify the legality or accuracy of Customer Data.
Upon account termination Customer Data will remain available for 30 days, after which it may be permanently deleted.
Users must not:
Customers are responsible for managing account security, user access, and passwords. Robin FMS is not responsible for unauthorised access caused by poor security practices.
Both parties agree to treat non-public information received through the Service as confidential.
All intellectual property rights in Robin FMS remain the property of CTL Services. Customers receive a limited, non-exclusive licence to use the Service for business purposes.
Robin FMS uses third-party providers including Amazon Web Services (AWS) to operate the platform. Robin FMS may subcontract services where necessary.
Robin FMS is provided on an "as available" and "as is" basis with no guaranteed uptime.
Customers remain responsible for verifying funeral arrangements, documentation accuracy, and regulatory compliance.
CTL Services shall not be liable for indirect losses, loss of profits, business opportunities, or reputational damage.
Total liability shall not exceed the total fees paid by the Customer in the twelve months preceding the claim.
Customers agree to indemnify CTL Services against claims arising from Customer Data, misuse of the platform, or violation of law.
Robin FMS may suspend or terminate accounts for non-payment, breach of Terms, unlawful activity, or system misuse.
Customers may not transfer their rights under these Terms without written consent. CTL Services may assign the Terms as part of a business transfer or restructuring.
Robin FMS may modify or discontinue features of the Service at any time.
Robin FMS may reference Customers for marketing purposes including testimonials or case studies.
Use of the Service is also governed by the Robin FMS Privacy Policy.
CTL Services shall not be liable for failure to perform obligations due to events beyond reasonable control.
Failure to enforce a provision does not waive the right to enforce it later.
If any provision is unenforceable, the remaining provisions remain valid.
These Terms constitute the entire agreement between the Customer and CTL Services.
Nothing in these Terms creates a partnership, employment relationship, or agency between the parties.
These Terms are governed by the laws of England and Wales. Disputes are subject to the jurisdiction of the courts of England and Wales.